Frequently Asked Questions

Is there a question you still don’t have an answer to? We’d love to speak with you! Please call our Director of Services, Jona Jeffcoat, MT-BC, at (860) 518-5557 or email her at

1. Is Music Therapy covered under the Individuals with Disabilities Act (IDEA) for Birth to Three or special education (IEP)?

Yes, music therapy is a related services under IDEA part B and IDEA part C. As a result, it can be component of the IEP and IFSP. Click HERE for more information about music therapy and early intervention and HERE for more information about music therapy on the IEP. We offer free consultations for parents, birth to three providers, and school staff to learn more about this process. To schedule a free consultation, click (If the link doesn’t work, copy and paste)

2. Do you need to play an instrument or know how to read music in order to participate in music therapy? 

Absolutely not! Most of our clients have never touched an instrument before coming to music therapy. If you know how to play an instrument, we can incorporate your talent into treatment, but it is not a pre-requisite to receiving services. Our job, as music therapists, is to make music-based interventions accessible to each client so they can actively work on their individualized goals. Some individuals who receive music therapy learn how to play an instrument as a “side effect” of services, but you are not required to know how to play or read music. As long as you enjoy music, that is enough!

3. Do you accept health insurance?

(as of July 2022) Unfortunately Connecticut has been “behind the ball” when it comes to insurance reimbursement for music therapy services.  Music therapy can be reimbursed by insurance, but unfortunately, there have been no cases of successful insurance reimbursement in CT. We have colleagues in other states that are billing up to 80% of their clientele’s insurance, so we are hopeful that Connecticut will move in this direction soon. We are more than happy to give you the information you need to attempt to bill your insurance but we cannot guarantee coverage. Core Medicaid (Husky) has not reimbursed for music therapy anywhere. With all that being said, we have been able to accept flexible spending health care cards (FSA/HSA) that have a major credit card symbol. We will also gladly provide you with all the the CPT codes, ICD-10 codes, and NPI numbers you will need to attempt to receive reimbursement from your insurance company on your own. We have also received reimbursement from the Department of Developmental Services (through the Individual Plan and Family Support Grant), we are an approved vendor through the Department of Children and Families, and creative arts therapies can be included on a child’s Individualized Education Plan (IEP) or Individualized Family Support Plan (IFSP) when determined necessary. We also offer payment plans and adjusted treatment schedules for individuals paying out of pocket. Our group services are incredibly cost effective and are priced to cost as much as or less than a typical co-pay as well. 

5. How long does each therapy session or lesson last? How frequent are sessions and lessons?

Sessions typically last 30, 45, or 60 minutes and are typically conducted a minimum of one time per week. Some clients choose to receive the level of services we recommend, while others choose to receive more or less than our recommendation; regardless, we support you in your decision. Lessons are conducted in the same manner. 

6. Do you work with the Department of Developmental Services (DDS)?

Our Director of Services, Jona Jeffcoat, used to manage group homes funded by DDS, which has allowed Infinity to have an inside look into how DDS operates. This has allowed us to better advocate for services and provide avenues to case managers to get services approved. We work with DDS through the Individual Plan (IP) and we have also been reimbursed through the Family Support Grant. We provide services at our clinic, in homes, in group homes, and in day programs for individuals receiving DDS services. Click HERE to read more about music therapy in group homes and HERE to read more about music therapy in day programs.

7. Do you work with the Department of Children and Families (DCF)?

Our Director of Services, Jona Jeffcoat, has been involved with DCF as a respite provider since she was in high school, which has allowed Infinity to have an inside view into how DCF operates. We are a DCF approved vendor. We provide therapy through DCF at our clinic, in foster care placements, adoption placements, and in emergency shelters. Because we cover much of Connecticut, if a child changes placement, we have had good success following the child to keep a consistent treatment plan. We have also worked with adoption agencies to provide therapy for children who have left the care of DCF. We provide therapy services to children with developmental disabilties, mental health disorders, and children who need assistance developing positive coping skills due to crisis and trauma. In addition, we also provide family services. Music and dance therapy can be provided to individuals receiving voluntary and involuntary DCF services. Click HERE to read more about music therapy and foster care.

8. Do you work with the Department of Mental Health and Addiction Services (DMHAS)

Infinity has worked with numerous DMHAS funded agencies to provide therapy in individual and group formats for children and adults with mental health and addiction issues. We provide services at in-patient and out-patient facilities and correctional programs. We provide services as part of an existing treatment plan or a stand-alone service. We have worked with individuals recovering from addiction, survivors of abuse, individuals interfacing with the justice system, individuals with problem sexual behaviors and other community members. Click HERE to learn about our Forensic Services. 

9. How do you choose which clinicians/ music teachers to hire for Infinity’s team?

We have an extensive hiring process when it comes to bringing new clinicians into Infinity. All applicants are required to submit a cover letter, resume, samples of several session plans, and videos demonstrating their musical skills and ability to speak about music therapy. Applicants who meet the criteria in the paper review process are invited to interview. During an interview, applicants are asked a variety of scenario questions, diagnoses questions, questions about what continuing education they have completed, and questions about team function. Applicants who pass this stage are asked for references, proof of their board certification, and may be asked to travel to our clinic to provide a demo session. Our Director of Services screen every applicant to ensure that we only bring on the best! (Are you a music therapist looking for a position? Click HERE to see our open positions.)

Our music teachers go through a similar vetting process. We request cover letters, resumes, and sample lesson plans. Applicants who submit high quality work are asked to interview and audition on the instrument(s) they will be teaching. Applicants passing this stage are asked to submit references for review and teach a sample 30-min session. (Are you a music teacher looking for a position? Click HERE to see our open positions.)

10. Will you work with any professionals/ therapists that are also providing services for an individual in your care?

Absolutely! In our intake paperwork we have a section for consent for us to release information and contact other providers involved in someone’s care. Information regarding who we release information to can be modified at any time. We appreciate when other professionals are willing and wanting to collaborate on an individual’s care. We have co-treated and communicated with speech therapists, occupational therapists, physical therapists, ABA therapists, BCBAs, special education teachers, music teachers, counselors, and more.

11. Do you rent instruments for music lessons?

(current as of July 2022) We currently do not rent instruments for music lessons. However, we do have some instruments available for use during lessons on a first come, first serve basis. We will gladly recommend businesses to rent or purchase instruments from. We are hoping to expand this service in 2021.

12. Will I be required to purchase instruments or books as part of my lessons or therapy services?

We do not require any of our clients to purchase materials for lessons or therapy. Individuals receiving music lessons may find it helpful to have an instrument to practice on in between lessons and our teachers may recommend a book for you to purchase. However, neither is a requirement to participate in services. If you are interested in purchasing materials for use outside of lessons or therapy, we can recommend vendors and instrument brands that we trust.

13. Do you work with homeschool families?

All the time! We provide individual and group services for homeschool families and we have custom designed groups for co-ops. Click HERE to be taken to our homeschool page.

14. Do you allow people to observe therapy sessions?

It depends. If the observer is requested by the family or the facility receiving services, we gladly welcome them into sessions as long as we have proper consent. High school students, college students, and professionals who wish to observe sessions must be enrolled in our Job Shadow Internship, Field Study Program, or must be one of our music therapy interns in order to observe therapy sessions. This helps protect the confidentiality of our clients. We only bring observers to sessions in which we have received consent and all observers must complete a training on confidentiality prior to observing. If you are interested in our Job Shadow Internship program, click HERE.

15. I have a school project coming up. Can you answer questions about music therapy or help me with my project?

We LOVE that music therapy and dance therapy are becoming everyday household terms! If you are doing a project on music therapy and you would like to interview a therapist, we require a minimum of two weeks’ notice. We CANNOT accommodate a last minute request. In addition, if the answer to your interview question can be found through a quick internet search, we will ask that you visit our website, the American Music Therapy Association, or the Certification Board for Music Therapists prior to conducting an interview with a member of our team.

16. Do you only work with children?

No way! Adults love music, too! We work with individuals throughout the lifespan. We are currently the only provider of Music Therapy Assisted Childbirth in the state of Connecticut; this means we work with babies essentially from before they are even born! Our oldest client has been 103! There is no maximum age or “typical” age of our clients. We use age appropriate music and interventions designed specifically for the individual in therapy based upon their musical preferences, learning style, and treatment plan.

17. Do you travel to provide therapy or lessons?

Our therapists and teachers travel throughout most of Connecticut. We provide therapy in private homes, schools, day programs, nursing homes, post-correctional facilities, mental health programs, group homes, and more. We also offer services at our Southington clinic. There are benefits to having services at our clinic and benefits to having services in your home. Our clinicians can recommend what would be most effective for the individual(s) receiving services. Read more about clinic based music therapy services HERE and home based services HERE. Read about the pros and cons for each location for music lessons HERE. We also offer virtual services on a variety of platforms. This has allowed us to work with individuals throughout the country! Click HERE to learn more about our Telehealth services. We are working on launching the Connecticut’s first mobile clinic!

17. My child’s speech therapist uses a lot of music with my child. Is that a form of music therapy?

It is awesome that your child’s speech therapist is using music in their sessions, but that is not music therapy. Music therapists are SPECIALISTS trained in how to implement music and music based techniques to work on non-musical goals. Music therapy is not a replacement for speech therapy and speech therapy is not a replacement for music therapy. There can be crossover, and both will enrich and strengthen each other.

18. What are your rates?

Please contact our Director of Services, Jona Jeffcoat, at (860) 518-5557 or  for our most up-to-date rates. We offer sessions in 30, 45, and 60 minute durations and provide services weekly, biweekly, and monthly. We offer rate reductions for programs receiving more than 4hrs of therapy or lessons per week. We offer customized payment plans and can write individualized quotes if your program has a specific budget you would like to use for services.

19. What does a music therapy assessment look like?

Assessments are highly individualized and look different from person to person. When determining eligibility for music therapy services through the IEP, we conduct a SEMTAP (click HERE for more information). For general assessments, we first gather information about the individual(s) who will be receiving services through a parent/ care-giver/ self assessment. Individuals who are self-referring will be interviewed to learn more about their music preferences and needs. We then design an assessment session that may include therapeutic instrument play, books set to song, sensory experiences through music, song-writing, lyric analysis, and other intervention techniques. After 1-3 sessions, the treating clinician will write up an assessment report detailing findings and recommendations for services. This report is approved by either our Director of Services or Assistant Director of Services and a copy is provided to you.

20. Do you accept music therapy practicum students? 

Infinity offers music therapy practicum students with an affiliate agreement from the college or university program. We accept Bachelor Level, Equivalency, and Master Level music therapy students during the Fall and Spring Semester. For more information, click HERE.

21. Do you accept interns?

Infinity offers three different programs to help expand awareness of music therapy and train future music therapists. We offer a summer Job Shadow Internship for upperclassmen high school students, college students, and new professionals who are trying to decide if music therapy is the path for them (click HERE for more information). We offer a summer Field Study program for music therapy students who looking to further develop their clinical, professional, and musical skills (click HERE for more information). We also offer a University Affiliated Internship site. This internship is designed for music therapy students in the final leg of their degree program and need to complete their clinical hours in order to sit for the national board examination. This internship runs from September-April (click HERE for more information). We are currently affiliated with Berklee College of Music, Montclair State University, Marywood University, and Temple University. We are always looking to build new relationships. 

22. What is your cancellation policy?

(updated July 1, 2022) We require a minimum of a 24-hr notice for cancellations. This ensures that our therapists/ teachers are compensated for the time they have spent planning and packing for each session. We understand that emergencies do happen and we work with our clients on a case-by-case basis when less than 24-hr cancellations occur. We require consistent attendance at scheduled sessions. We offer biweekly and monthly appointments for our clients who cannot attend weekly services. With that being said, clients who frequently cancel or who have an extended absence of six weeks or more cannot be guarenteed their spot and may be discharged from the practice. We have a thirty (30) day notice policy to decrease or terminate services in order to ensure ethical transitions and client communication. Contact us at (860) 518-5557 for more information on this policy.

23. What are your disinfection procedures?

Music therapists  are trained in infection control procedures and we are even tested on those procedures during our board certification exams. Our team sanitizes materials in between clients and we supply our staff with hand sanitizer when a hand washing station isn’t available. All of our fabric materials such as scarves and parachutes are cleaned in a washing machine. We utilize a specialized disinfectant for wind instruments. For our clients that have more compromised immune systems, we can designate materials to only be used with that client or we can recommend personal materials for purchase. 

24. Do you offer online or Telehealth services?

Absolutely!! Infinity offers a variety of Telehealth services ACROSS THE COUNTRY. We offer individual and group therapy services via a HIPAA compliant platform. We are able to bring music into nursing homes, schools, businesses, and private homes through the power of the internet. While this is an excellent option for our face to face clients during inclement weather, travel, and quarantines, we also offer Telehealth options for clients living in areas without a music therapist or that are unable to access services otherwise. For our clients working with us remotely on a regular basis, we will assist you in obtaining materials to be used during therapy. We also offer a variety of music lessons online. 


Clinic Location

Main Office:
196 Queen Street
Southington, CT 06489



Contact Us

General Questions/ Referrals:
Main Line (860) 518-5557
Fax (888) 200-4093


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